Refund and Returns Policy

At Lid & Loom, all of our products are custom-embroidered or fitted with laser-engraved patches specifically for you. Because of the custom nature of our products, all sales are final once production has begun or the digital proof has been approved.

1. Custom Orders & Approval Policy

Before production begins, we provide a digital proof for your order. It is the customer’s responsibility to review all details, including:

Spelling, text, and logo details.
Thread or patch colors.
Hat style, color, and size.
Placement and dimensions.

Note: Once a digital proof is approved (or production has started), we cannot accept returns, exchanges, or cancellations due to design changes, color preference, or customer errors.

2. Defective Items or Production Errors

We pride ourselves on premium quality and individually inspect every hat before shipment. However, if there is a manufacturing defect or an error made on our end (e.g., wrong hat style shipped, wrong logo relative to the approved proof, or defective material):

Please contact us within 7 days of delivery at designmmtj@gmail.com.
Include your order number and clear photos showing the defect or error.
If the error is confirmed to be on our part, we will gladly remake and replace the affected item(s) at no additional cost to you, or issue a refund for the defective portion of the order.

3. Order Cancellations

Before Proof Approval: Orders can be canceled for a full refund if design work or digitizing has not yet begun.
After Proof Approval: Orders cannot be canceled or refunded once production or artwork digitizing has started.

4. Shipping Returns & Address Errors

We are not responsible for delays, lost packages, or delivery issues caused by incorrect shipping addresses provided by the customer during checkout. Shipping fees are non-refundable.

Need Help?

If you have any questions regarding your custom order or need support with a delivered item, please contact us at designmmtj@gmail.com