Shipping Policy
All orders at Lid & Loom are custom-made to order. Once your artwork is approved, our standard production time is 5 to 7 business days before shipment.
- Standard Shipping: 3–5 business days via USPS / UPS.
- Tracking: You will receive a tracking number via email as soon as your order ships.
Returns & Exchanges
Because all of our hats are custom-embroidered or fitted with custom laser-engraved patches specifically for you, we do not accept returns or exchanges for personalized items unless there is a manufacturing defect or an error on our part.
- Damaged or Incorrect Orders: If your order arrives damaged or with an error, please contact us within 7 days of delivery at designmmtj@gmail.com with photos of the issue, and we will replace it free of charge.
Frequently Asked Questions (FAQ)
1. Is there a minimum order quantity?
No! We have NO minimum order requirement. You can order a single custom hat or bulk orders for your team or business.
2. How do I approve my design before production?
After placing your order and uploading your logo, our team will prepare a digital proof for your approval before we start production.
3. What file formats do you accept for logos?
We accept high-resolution PNG, JPG, SVG, AI, and PDF files. Vector files (SVG, AI, PDF) yield the best results for embroidery and leather engraving.
4. How do bulk discounts work?
Discounts are calculated automatically at checkout based on the total quantity of hats in your cart.