At Lid & Loom, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment and transaction information
• Order history
• Information you provide through contact forms or customer support
• Device, browser, IP address, and website usage information

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Process payments and provide order confirmations
• Communicate with you about your orders
• Respond to customer service requests
• Improve our website, products, and services
• Send promotional emails when you have opted in
• Prevent fraud and protect the security of our website
• Comply with applicable legal requirements

3. Payment Information

Payments may be processed through secure third-party payment providers. Lid & Loom does not store your complete credit or debit card information on our servers.

Payment providers may collect and process information according to their own privacy policies.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and provide relevant content.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers when necessary to operate our business, including:

• Payment processors
• Shipping and delivery providers
• Website hosting and technology providers
• Marketing and analytics services
• Customer support providers

These third parties are only provided with information reasonably necessary to perform their services.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online transmission or storage system can be guaranteed to be completely secure.

7. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send you updates about new collections, special offers, and other Lid & Loom news.

You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

10. Your Privacy Rights

Depending on your location and applicable laws, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain marketing communications
• Request information about how your data is collected and used

To exercise these rights, please contact us using the information below.